Support and Maintenance

Whether you’re managing a large council portal, an NHS trust website, or a charity platform, we help you minimise downtime, resolve issues quickly, and adapt your site as your organisational needs evolve.

Understanding Support and Maintenance in Public Sector WordPress Projects

A WordPress website is never truly finished — especially in the public sector, where accessibility standards, security threats, and content needs constantly change. Regular support and maintenance are vital to protect your users, maintain trust, and comply with regulations like WCAG and GDPR.

Without proper upkeep, websites can become vulnerable to cyberattacks, performance issues, and outdated information that frustrate users and damage your organisation’s reputation.

At 6B, we treat support and maintenance as a proactive partnership. Our goal is to keep your WordPress site reliable, fast, and secure — so you can focus on delivering essential public services.

Our Support and Maintenance Approach

We begin with a comprehensive review of your WordPress environment, assessing plugins, themes, hosting setup, and security posture. From there, we establish a tailored support plan based on your organisation’s size, complexity, and internal capacity.

Our services include regular software updates, security patching, performance optimisation, uptime monitoring, and backups. We also provide responsive troubleshooting and incident resolution — acting swiftly to fix any issues before they impact your users.

Additionally, we offer content support, accessibility checks, and advice on compliance changes, helping your team keep the site current and user-friendly. Our maintenance plans are flexible and scalable, designed to grow with your organisation.

We maintain clear communication with your teams through regular reporting and strategic reviews, ensuring transparency and alignment at every stage.